Mortgage Production and Quality Manager
Phoenix, AZ
Full Time
Manager/Supervisor
Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA
"Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA
Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities. We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.
Role:
The Mortgage Production and Quality Manager will be responsible for overseeing the origination and closing units of the mortgage department and ensuring effective quality control.
Summary of Job Responsibilities:
This position is responsible for the following activities but not limited to:
Role:
The Mortgage Production and Quality Manager will be responsible for overseeing the origination and closing units of the mortgage department and ensuring effective quality control.
Summary of Job Responsibilities:
This position is responsible for the following activities but not limited to:
- Responsible for staff meeting established objectives and goals.
- Supervise origination and closing positions of the mortgage loan department; Provide input into and implement initiatives, benchmarks and metrics for standards of performance.
- Oversee quality control and ensure effective processes are in place.
- Act as a key member of the mortgage department. Represent and act as the business knowledge expert in all matters pertaining to areas mortgage related.
- Work closely with department leadership on issues including training and implementation of operational excellence initiatives.
- Responsible for managing the productivity and performance of areas of responsibility
- Supervise, manage and mentor staff in these areas
- Ensure the workflows are effective, efficient and deliver a quality loan product.
- Develop, train and implement procedures for staff.
- Reviews, analyzes and modifies operational systems and procedures relating to mortgage lending functions.
- Respond to escalated member, realtor or third-party issues.
- Maintains working knowledge of all regulations, FHA, Fannie Mae, Freddie Mac, FHA, VA, USDA and HVCC appraisal requirements.
Hours:
- Monday - Friday 9:00am - 5:30pm
- Some weekends and holidays.
- Remote work is available after 30 days (Hybrid).
- 5-8 years of similar or related experience in the mortgage industry, preferably in mortgage operations.
- Strong origination experience required.
- Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism.
- Analytical and problem-solving skills with some technical troubleshooting ability.
- Flexible with ability to prioritize and multitask.
- Strong operations background in the mortgage/title industry.
- Experience maintaining timelines and schedules.
- Excellent documentation, organizational and analytical skills. Sound and consistent judgment and decision-making abilities are required.
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