Part-Time Call Center Associate
Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2023
"Ranking Arizona: Top 10 credit unions for 2023" AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.
Role:
A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Summary of Job Functions and Responsibilities:
- Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
- Assists members and potential members that call, chat or email the credit union by answering questions and concerns and providing information regarding accounts.
- Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and perform required research to assist members in corrections/explanation of transactions on their accounts.
Hours:
- Wednesday, Thursday, & Friday: 8:45 am - 5:35 pm
- Remote work is available after 90 days (Hybrid).
Knowledge, Skills, and Abilities:
- Experience: Up to six months of banking or call center experience preferred
- Education: A high school diploma or GED