Part-Time Call Center Associate

Phoenix, AZ
Part Time
Entry Level

Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2024

"Ranking Arizona: Top 10 credit unions for 2024" AZBIGMEDIA

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.

Role:

This position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Functions and Responsibilities: 

  • Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
  • Assists members and potential members that call, chat or email the credit union by answering questions and concerns and providing information regarding accounts.
  • Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and perform required research to assist members in corrections/explanation of transactions on their accounts.

Hours: 

  • Monday, Tuesday & Wednesday: 8:45 am - 5:35 pm
  • Remote work is available after 90 days (Hybrid).

Knowledge, Skills, and Abilities:

  • Experience: Up to six months of banking or call center experience preferred
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