Full-Time Call Center Associate

Phoenix, AZ
Full Time
Entry Level

Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2024

"Ranking Arizona: Top 10 credit unions for 2024" AZBIGMEDIA

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, an employee assistance program, and much more!

Role:
A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Functions and Responsibilities: 

  • Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
  • Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
  • Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.

Hours: 

  • Monday - Friday: 8:45 am - 5:45 pm
  • Remote work is available after three months (Hybrid).

Knowledge, Skills, and Abilities:

  • Experience: Up to six months of banking or call center experience preferred
  • Education: A high school diploma or GED
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