Member Services Specialist
Phoenix, AZ
Full Time
Entry Level
Arizona Central Credit Union Ranked Top 10 Best Places to Work in AZ for 2025
"The 10 best places to work in financial services" AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.
Role:
This position will be responsible for providing administrative and operational support to AZCCU staff and the Support Services department.
Summary of Responsibilities:
- Assists ACCU staff and members via phone/email/instant messaging by answering questions/concerns and providing information regarding accounts
- Perform transfers, stop payments, adjustments, loan advances, and other transactions
- Performs required research to assist member-facing staff with corrections/explanations of transactions on accounts
- Provide members and staff copies of checks, statements, or other documents
- Process Mobile Remote Deposit Capture deposits and registrations
- Order, block, review, research, and/or update plastic card information and provide explanations to members or staff
- Review and process daily audit reports
- Research requests to ensure compliance with regulations and protection of member and credit union assets
- Process plastic card disputes and contact staff or members when additional documentation is necessary in compliance with required deadlines
- Process all returned/undeliverable cards and ensure cards are canceled/destroyed under dual control
- Review/processing of deceased member paperwork to ensure documents are complete
- Provide member support for Zelle/Funds Transfer-related issues
Hours:
- Monday - Friday: 8:30 am - 5:30 pm
- Rotating Saturdays: 10:00 am - 2:00 pm
- Hybrid work available after three months.
Experience: One to three years of similar or related experience
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